Customer Service
Support for active wholesale customers.
Wholesale Customer Service
Our support team is dedicated to helping business buyers with orders, account management, and procurement inquiries.
Contact Channels
| Channel | Details | Hours |
|---|---|---|
| support@redfortech.store | 24/7 response within 4 hours | |
| Phone | +1 (800) 555-0199 | Mon-Fri, 8AM-6PM EST |
| Account Manager | Assigned post-approval | Direct line during business hours |
What We Can Help With
- Account Applications — Status updates, document requirements, approval timeline.
- Order Management — Tracking, modifications, cancellations, and reorders.
- Returns & Refunds — RMA initiation, refund status, account credits.
- Payment & Billing — Invoice inquiries, payment terms, wire transfer details.
- Technical Support — Platform navigation, account settings, API integration.
Fastest Resolution Tips
- Use the email address associated with your business account.
- Reference your order number or application ID.
- Attach any relevant documents or screenshots.